Are the flowers in your products real?

Real flowers are used for all of our fresh flower and preserved flower products. If artificial flowers are used, it will be stated in our product description.


Do you do custom fresh/preserved flower arrangements?

We do! Please fill up our Contact Us form found at the bottom of our home page or email [email protected] for further enquiries.


When will my order be shipped?

We ship within 24 hours of the order being placed.


How long will it take for my item to arrive?

For in-stock items, your order will arrive within the next 24 hours.

For advance order items, please refer to individual product descriptions.


Can I set a preferred date to receive my advance order item?

You can set a preferred date as long as it is after our proposed date in the product description. Please fill in the date preference at the checkout page to let us know when you want to receive your item!


I don’t like my purchase! Can I get a refund?

Yes! To be eligible for a return, please contact us within 14 days of making your purchase. Your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Note: We do not accept returns for handicraft and made-to-order items after 24 hours have passed since order confirmation.


Can I join the Ruzelia Brand Ambassador Program?

Yes! We welcome all keen individuals to join our growing community of ambassadors at Ruzelia. Head on over to to find out more about the program.




Is this Ambassador Program free?

This 100% free-of-charge and comes at no cost at all!


How does the commission reward system work?

You make $8 for every item in the cart. Yes, for each and every item in the cart. That means if a friend buys 10 items in a single cart, you earn $80 in referral!


I want to be more than just an ambassador! How do I take this to the next level?

If you want to cultivate a more serious business relationship with Ruzelia, feel free to contact us and state your interest. We are open to engaging and nurturing a closer bond with our ambassadors.


What other perks do I get as an ambassador?

You will be invited to our exclusive events and parties alongside with opportunities to work closely with the team at Ruzelia as part-time promoters over the course of the year. On top of that, you will be the first to receive notice of exclusive promotion codes, discount codes and privileges.

How do I sign up for an ambassador account?

To sign up, go to and complete the simple registration form at the bottom of the page.


I have submitted my application, why am I unable to access ambassador rights?

Please allow for up to 3 working days while the team at Ruzelia processes your application.


I don’t have many followers on social media, can I still be an ambassador?

Yes! Regardless of your social media following or popularity, you can still apply to join our brand ambassador program as long as you feel that you are a great fit. How you intend to make use of your ambassador benefits is entirely up to you so, don’t worry! Make sure to read our terms and conditions at as you make your decision!


How do I increase my chances of getting accepted into the program?

We read through each and every application so, make sure to tell us more about yourself when filling up your registration! It helps us decide if you will be a good fit!


I own a website/blog/YouTube channel, am I allowed to feature your link in my content?

Yes! We are more than happy to allow it! Our system recognizes any form of clicks that are referred via your link, regardless of platform. In fact, we have a tool to help create your very own unique URL to lead your readers/viewers to our page so, make sure to check the feature out!